Support

Salati Pro app (iOS and Android)

Contact us: hivesolve@gmail.com
If possible, include your phone model, the app version (shown in Settings) and the mosque you chose. We usually reply within a few days.

Frequently asked questions

The prayer times don't match my mosque

Prayer times depend on the calculation method. By default, Salati Pro uses the method of the religious authority closest to your mosque. If your mosque follows another one, choose it in Settings → Prayer times → Change calculation method. If in doubt, ask your mosque which method it uses.

The Hijri date is one day off

Salati Pro calculates dates with the Umm al-Qura calendar. In some countries, the start of each month is set by moon sighting and announced officially, so the date may differ by one day, especially for the start of Ramadan and the Eids. Follow the official announcement in your country.

I can't find my mosque

Try the Search tab with the mosque's name, or the name of your city or neighbourhood. The list of mosques comes from OpenStreetMap: if yours is missing, you can add it on openstreetmap.org, and it will appear in the app after a future update of the database.

The Qibla compass seems inaccurate

Move away from metal objects, magnets and electrical devices, and remove magnetic cases.
Recalibrate the compass by moving your phone in a figure-eight in the air a few times.
On iPhone, make sure Settings → Privacy & Security → Location Services → System Services → Compass Calibration is turned on.
Allow access to your location: it is used to calculate the direction from where you are.

I don't receive notifications

Check that reminders are turned on in the app's Settings → Notifications.
Check that notifications for Salati Pro are allowed in your phone's settings.
Reminders are for the chosen mosque: choose one if you haven't yet.
Open the app from time to time: reminders for the following days are scheduled each time it opens.

How do I change the app's language?

In Settings → Language. When switching to or from Arabic, close and reopen the app so that the reading direction is applied.

How do I change my advertising choices?

In Settings → Advertising → Manage my privacy choices (this button appears in countries where regulations require it, such as the European Union). On iPhone, ad tracking can also be managed in Settings → Privacy & Security → Tracking.

How do I delete my data?

Salati Pro has no accounts and keeps no data on a server. Your settings are stored only on your phone: uninstalling the app deletes them. To learn more, see the privacy policy.